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Home » About

About

Experienced services effectiveness and improvement practitioner with twenty years of applying theory and method in a range of organisations. I hold a BA (hons) and an MA from The University of York, an MSc in lean operations (services) from Cardiff University and a PG cert in systems thinking and practice from the Open University.

I have worked as an independent consultant since 2006 initially using lean six sigma, lean and then the Vanguard Method. I worked with Professor John Seddon at Vanguard Consulting and from 2008-2014 I also ran and edited an online magazine The Systems Thinking Review.

Lately I have completed a three year contract as an internal consultant with the largest distance learning University in the U.K. I have just completed a study of Fire as a system in a leading U.K. social housing provider and am currently leading a Project Management team in an International digital education business, and advising on an international digital learning project.

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Studying reveals the impact of incentives

March 20, 2019

Systems thinking in Lloyds bank

March 13, 2019

Systems Thinking in Advice UK

March 13, 2019

Systems Thinking in Aviva

March 13, 2019

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Book reviews

June 8, 2021

Personas have become … [Read More...] about Reflecting upon Personas

October 29, 2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

February 22, 2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Whac-a-mole projects
  • Reflecting upon Personas
  • Designing and doing in a traditional programme environment
  • Beyond Command and Control by John Seddon
  • To understand effectiveness university leaders should study demand

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