Lord Prior, chairman of NHS England is reported to have signalled that [NHS] 'targets have had their day' (The Telegraph, 14th February 2019). Targets and the choice agenda has led to a fragmented health care system and have 'failed almost totally'. Prior is quoted on how targets work in Accident and Emergency departments: "Of course the gaming that has developed around … [Read more...] about NHS Targets ‘have had their day’ as review set to introduce new revised targets
In the news
Article on bursting the efficiency bubble in advertising
Another day, another call for an effectiveness shift. This time Rory Sutherland argues the case in the field of advertising (Advertising is in crisis, but it's not because it doesn't work, in Campaign, January 24th 2019). In a well-written article, Rory calls out some of the ways efficiency thinking is driving activity within the marketing and advertising world. Instead he … [Read more...] about Article on bursting the efficiency bubble in advertising
HBR article Rethinking Efficiency
The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former Dean of the University of Toronto sets out the case for Rethinking Efficiency (Harvard Business Review article, January–February 2019 Issue). Martin poses the question: Beginning with Adam Smith, business thinkers have … [Read more...] about HBR article Rethinking Efficiency
Not met your targets … Start crawling
Video emerged on websites this week of Chinese workers being forced to crawl along the street. Their crime? According to a newspaper report ... not meeting their annual targets. Perhaps the managers should take notice of W. Edward Demings warning: 'People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have … [Read more...] about Not met your targets … Start crawling