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Home » AHT

AHT

One customer’s experience in telecoms – a cartoon

March 12, 2019 By Howard Clark 1 Comment

This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service provider. The organisation has been applying Lean Six Sigma (an approach that originated in manufacturing) to their services operations for over a decade and more recently agile. I haven't named the company. My purpose for calling I have had … [Read more...] about One customer’s experience in telecoms – a cartoon

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