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'It is much better to do the right thing wronger than the wrong thing right'

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Home » Change

Change

Designing and doing in a traditional programme environment

January 3, 2020 By Howard Clark Leave a Comment

As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical. And sometimes the pieces of work that we take-on are ‘make it happen’ tasks in traditional project and programme environments. Intended outcomes have been specified and work has been broken-down and packaged-up as part of a large program, with … [Read more...] about Designing and doing in a traditional programme environment

Beyond Command and Control by John Seddon

October 29, 2019 By Howard Clark Leave a Comment

If you are interested in profound thinking on transformation, change and improvement then I recommend John Seddon's ‘Beyond Command and Control’ (2019). And for those of you who have read the precursor 'Freedom from Command and Control' (2003), prepare to be surprised. This book marks a genuine departure in both tone and style and I believe it to be Seddon's best work. For its … [Read more...] about Beyond Command and Control by John Seddon

Whac-a-mole projects

January 22, 2019 By Howard Clark Leave a Comment

At one point I was asked to deliver a project in a high-risk, highly-regulated service. It was an area that I hadn't worked-in before and I was pretty anxious to do no harm. Reading through the internal documentation; previous consulting reviews (including one from the big three), reports and project documentation, the organisation had repeatedly tried to solve these … [Read more...] about Whac-a-mole projects

The Purpose of The Effectiveness Exchange

January 16, 2019 By Howard Clark

I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by efficiency approaches. I want to add another voice to promote, share views and … [Read more...] about The Purpose of The Effectiveness Exchange

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Studying reveals the impact of incentives

March 20, 2019

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Systems Thinking in Aviva

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Book reviews

June 8, 2021

Personas have become … [Read More...] about Reflecting upon Personas

October 29, 2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

February 22, 2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Whac-a-mole projects
  • Reflecting upon Personas
  • Designing and doing in a traditional programme environment
  • Beyond Command and Control by John Seddon
  • To understand effectiveness university leaders should study demand

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