• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • About
  • Disclaimer

The Effectiveness Exchange

'It is much better to do the right thing wronger than the wrong thing right'

  • Home
  • Articles
  • In the news
  • Book reviews
  • Evidence
    • Case studies
    • Other
  • Media
    • Videos
    • Podcasts/audio
  • Theories and methods
    • Systems thinking
    • The Vanguard Method
    • Viable Systems Model (VSM)
    • Soft Systems Methodology (SSM)
    • Systems dynamics
    • Complexity
    • Lean for services
    • Agile
    • Design thinking
Home ยป efficiency exchange

efficiency exchange

Whac-a-mole projects

April 25, 2022 By Howard Clark Leave a Comment

At one point I was asked to deliver a project in a high-risk, highly-regulated service. It was an area that I hadn't worked-in before and I was pretty anxious to do no harm. Reading through the internal documentation; previous consulting reviews (including one from the big three), reports and project documentation, the organisation had repeatedly tried to solve these … [Read more...] about Whac-a-mole projects

To understand effectiveness university leaders should study demand

April 25, 2019 By Howard Clark Leave a Comment

One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand. When done right, such studies will provide a student perspective that can act as a sophisticated way to reframe student services. Studying demand in a university As a consultant I conducted a demand analysis (adapted to meet constraints and to fit within … [Read more...] about To understand effectiveness university leaders should study demand

Seeing distance learning module production as a system

April 2, 2019 By Howard Clark Leave a Comment

Recently a department responsible for the digital design and build of distance learning modules asked me to assess the feasibility of introducing new technology and agile. A quick-look identified that an expanded study was necessary. Excavating the system It can take some time for a module to progress from initial idea, through the process of design, content creation and … [Read more...] about Seeing distance learning module production as a system

Studying reveals the impact of incentives

March 20, 2019 By Howard Clark Leave a Comment

One of the most important capabilities for any organisations to have, is to be able to study their services from the customer's point of view. Most organisations lack this capability, and this means that the vast majority of their change activity makes services worse for the customer and increases costs. So the incentive you think has improved things has made things worse and … [Read more...] about Studying reveals the impact of incentives

Systems thinking in Lloyds bank

March 13, 2019 By Howard Clark Leave a Comment

In this video Justin Watts (Head of Systems Thinking Lloyds Bank) talks about the application of systems thinking in banking. Justin highlights how traditional transformation approaches and the introduction of technology drove huge volumes of failure demand into their service centres. Now Lloyds advocates studying and learning before doing. Watching time: 8 … [Read more...] about Systems thinking in Lloyds bank

Next Page »

Primary Sidebar

Connect

  • LinkedIn
  • Twitter

Studying reveals the impact of incentives

March 20, 2019

Systems thinking in Lloyds bank

March 13, 2019

Systems Thinking in Advice UK

March 13, 2019

Systems Thinking in Aviva

March 13, 2019

Archives

  • April 2022
  • June 2021
  • January 2020
  • October 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019

Book reviews

June 8, 2021

Personas have become … [Read More...] about Reflecting upon Personas

October 29, 2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

February 22, 2019

If you are … [Read More...] about Freedom from Command & Control

Footer

Recent Key Words

Agile Alan Cooper Articles Banking beyond command and control Change demand analysis Digital Digital by Design Effectiveness effectiveness exchange efficiency efficiency exchange fail fast Freedom from command and control higher education Human Resources Insurance John Seddon Labour Party Lean Lean six sigma learning Local Government management motivation normative Personas program project management Projects Public Sector ray ison retrospectives scrum Services improvement student experience Student Services systems thinking targets the effectiveness exchange the model for Check the Vanguard Method transformation University

Recent Posts

  • Whac-a-mole projects
  • Reflecting upon Personas
  • Designing and doing in a traditional programme environment
  • Beyond Command and Control by John Seddon
  • To understand effectiveness university leaders should study demand

© Copyright 2019 DW World Ltd · All Rights Reserved ·