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'It is much better to do the right thing wronger than the wrong thing right'

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Home » Lean six sigma

Lean six sigma

One customer’s experience in telecoms – a cartoon

March 12, 2019 By Howard Clark 1 Comment

This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service provider. The organisation has been applying manufacturing improvement method to their services operations for over a decade and more recently agile. I haven't named the company. My purpose for calling I have had problems logging into my account … [Read more...] about One customer’s experience in telecoms – a cartoon

Ten signs improvement workshops may be harming your business and what to do about it

January 24, 2019 By Howard Clark Leave a Comment

Long considered an organisational panacea, improvement workshops are a common feature in most services organisations. Managers view workshops as important ingredients to combat resistance to change by involving staff, reduce costs and improve services. What if the resulting wall of post-it notes is actually a hallucination, packed full of assumptions and none of them reflective … [Read more...] about Ten signs improvement workshops may be harming your business and what to do about it

The Purpose of The Effectiveness Exchange

January 16, 2019 By Howard Clark

I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by efficiency approaches. I want to add another voice to promote, share views and … [Read more...] about The Purpose of The Effectiveness Exchange

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Studying reveals the impact of incentives

March 20, 2019

Systems thinking in Lloyds bank

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Systems Thinking in Advice UK

March 13, 2019

Systems Thinking in Aviva

March 13, 2019

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Book reviews

June 8, 2021

Personas have become … [Read More...] about Reflecting upon Personas

October 29, 2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

February 22, 2019

If you are … [Read More...] about Freedom from Command & Control

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  • Whac-a-mole projects
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  • Beyond Command and Control by John Seddon
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