Many organizations express their desire to boost productivity and reduce costs, but the reality often reveals increased activity without substantial improvements or cost reductions. This discrepancy arises from organizational structures rooted in outdated theories that inadvertently hinder progress. This short article explores the transformative effects of applying McGregor's … [Read more...] about Enhancing Organisational Effectiveness: The Impact of Applying McGregor’s Theory Y
systems thinking
Using Purpose to Design and manage for effectiveness, learning and autonomy
If you were to ask most managers if they trust their teams, they would probably look at you a little shocked and say ‘of course!’ And yet many aspects of our organisations have not been designed for trust. And because we live inside the organisations we are often blind to how a lack of trust has been designed into, well everything (including technology). Let me give you an … [Read more...] about Using Purpose to Design and manage for effectiveness, learning and autonomy
Senior Leadership Knowledge seeking for strategy formation – a case study
Most modern organisations are drowning in information but often short on knowledge. And as we all know, without knowledge, there is no meaningful learning or action. Therefore, it is wise for senior leaders to seek knowledge before taking action. I wanted to share what effective knowledge-seeking behaviour from leadership teams looks like. The Situation Some years ago, I … [Read more...] about Senior Leadership Knowledge seeking for strategy formation – a case study
Reflecting upon Personas
Personas have become ubiquitous in many organisations, and are typically used as part of the digital development cycle and latterly transformation programs. Project Managers and interventionists come across this tool more frequently and since 2010 I have seen them used in six different public, private and third sector organisations. For some time I have wanted to do a little … [Read more...] about Reflecting upon Personas
Designing and doing in a traditional programme environment
As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical. And sometimes the pieces of work that we take-on are ‘make it happen’ tasks in traditional project and programme environments. Intended outcomes have been specified and work has been broken-down and packaged-up as part of a large program, with … [Read more...] about Designing and doing in a traditional programme environment