Video emerged on websites this week of Chinese workers being forced to crawl along the street. Their crime? According to a newspaper report … not meeting their annual targets.
Perhaps the managers should take notice of W. Edward Demings warning:
‘People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
It has been known for a long time now that targets distort performance in ways that leaders are often unaware of. It is much better to focus upon changing the system where there is greater potential for improvement.