I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by
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NHS Targets ‘have had their day’ as review set to introduce new revised targets
Lord Prior, chairman of NHS England is reported to have signalled that [NHS] 'targets have had their day' (The Telegraph, 14th February 2019). Targets
HBR article Rethinking Efficiency
The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former
Latest articles
Designing and doing in a traditional programme environment
As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical. And sometimes … Continue reading about Designing and doing in a traditional programme environment
To understand effectiveness university leaders should study demand
One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand. When done right, such studies … Continue reading about To understand effectiveness university leaders should study demand
Consulting advice is serious business
Despite widespread humour about business consultants giving advice, it is a serious endeavour. Bad advice harms companies and livelihoods. I wanted to … Continue reading about Consulting advice is serious business
Seeing distance learning module production as a system
Recently a department responsible for the digital design and build of distance learning modules asked me to assess the feasibility of introducing new … Continue reading about Seeing distance learning module production as a system
One customer’s experience in telecoms – a cartoon
This cartoon strip depicts my recent experience of trying to resolve some simple problems with a broadband and phone service provider. The … Continue reading about One customer’s experience in telecoms – a cartoon