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The Effectiveness Exchange

'It is much better to do the right thing wronger than the wrong thing right'

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Featured article

The Purpose of The Effectiveness Exchange

January 16, 2019

I have defined the purpose of The Effectiveness Exchange as: 'Promoting and sharing views, news, practice and thinking about organisational effectiveness' A better way - a different perspective Much of the improvement activity in services organisations today has been captured by

Latest news

NHS Targets ‘have had their day’ as review set to introduce new revised targets

February 20, 2019

Lord Prior, chairman of NHS England is reported to have signalled that [NHS] 'targets have had their day' (The Telegraph, 14th February 2019). Targets

HBR article Rethinking Efficiency

February 7, 2019

The effectiveness movement is beginning to take hold in the academic and business community. A recent article by Roger L Martin, author and former

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Latest articles

Whac-a-mole projects

April 25, 2022

At one point I was asked to deliver a project in a high-risk, highly-regulated service. It was an area that I hadn't worked-in before and I was pretty … Continue reading about Whac-a-mole projects

Reflecting upon Personas

June 8, 2021

Personas have become ubiquitous in many organisations, and are typically used as part of the digital development cycle and latterly transformation … Continue reading about Reflecting upon Personas

Designing and doing in a traditional programme environment

January 3, 2020

As services improvement specialists the ability to explore, understand and adapt to the different situations that we find is critical. And sometimes … Continue reading about Designing and doing in a traditional programme environment

To understand effectiveness university leaders should study demand

April 25, 2019

One of the quickest ways for university leaders to understand the effectiveness of their services is to study demand. When done right, such studies … Continue reading about To understand effectiveness university leaders should study demand

Consulting advice is serious business

April 5, 2019

Despite widespread humour about business consultants giving advice, it is a serious endeavour. Bad advice harms companies and livelihoods. I wanted to … Continue reading about Consulting advice is serious business

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Studying reveals the impact of incentives

March 20, 2019

Systems thinking in Lloyds bank

March 13, 2019

Systems Thinking in Advice UK

March 13, 2019

Systems Thinking in Aviva

March 13, 2019

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Book reviews

June 8, 2021

Personas have become … [Read More...] about Reflecting upon Personas

October 29, 2019

If you are … [Read More...] about Beyond Command and Control by John Seddon

February 22, 2019

If you are … [Read More...] about Freedom from Command & Control

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Recent Posts

  • Whac-a-mole projects
  • Reflecting upon Personas
  • Designing and doing in a traditional programme environment
  • Beyond Command and Control by John Seddon
  • To understand effectiveness university leaders should study demand

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